
Growth & Expansion
Key Goal #1
Expand and individualize programs and services while further developing sustainable and diverse funding.
Objective
Deepen the impact of current programs through analyses and optimize offerings to increase client reach by 20% and expand by building team capacity, securing 3-5 funding sources.
Strategic Actions
- 1. Expand program offerings with the development of new workshops and tailored services.
- 2. Conduct a Market Needs Assessment and Skill Gap Analysis and optimize based on results.
- 3. Build Team Capacity.
- 4. Develop and implement flexible program delivery model.
- 5. Enhance fundraising activities to supplement grant funding.

Service Excellence
Key Goal #2
Empower clients through innovative, evidence-based service delivery to enhance workforce development.
Objective
Increase client employment success rates by 20% through data-driven service improvements and personalized career coaching.
Strategic Actions
- 1. Build a sustainable quality improvement system that drives programmatic growth and improvements.
- 2. Identify and prioritize professional certifications and designations relevant to each role’s responsibilities.
- 3. Increase client competencies needed for the current and emerging workplace.
- 4. Embrace technology and innovate to maximize processes.
- 5. Collaborate through research & innovation.
- 6. Provide solutions to develop leadership skills.

Strategic Partnerships
Key Goal #3
Develop and build partnerships to achieve social and economic advancements.
Objective
Strengthen strategic partnerships by establishing five collaborations with community organizations and employers to enhance client success through wrap-around support services.
Strategic Actions
- 1. Incorporate Diversity, Equity and Inclusive (DEI) practices to reflect our community.
- 2. Cultivate new partnerships to increase access to wrap around services.
- 3. Increase client success with the development of a mentorship program.
- 4. Increase donor engagement and diversify funding.
- 5. Increase employment readiness.
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