Overview

Job Overview

• Administration of federal benefit programs and services that impact the livelihood of many Canadians.
• Working conditions require adapting to change, dealing with stress, and having difficult conversations.
• Seeking people who work effectively with people of diverse backgrounds and are dedicated to providing quality client service in a fast paced, high volume environment.

Required Skills

• Verbal & Writing skills: ability to communicate effectively and professionally in a team environment and the public
• Thinking skills: ability to make decisions based on available information
• Diagnostic Information Gathering: ability to gather information in order to problem solve and make recommendations
• Verification & Accuracy: ability to review and verify information with accuracy in a fast-paced environment
• Client focused, dependable and ability to work well with other
• Ability to demonstrate values and ethics consistent with the Values and Ethics Code for the Public Service
• New employees begin their employment with a comprehensive (10-12 weeks) training program followed by post training such as call listening, coaching and peer mentoring.

Other Requirements

• Secondary school diploma OR a combination of education, training and/or experience OR a satisfactory score on the PSC test approved as an alternative to a secondary school diploma (GIT320)
• Recent and Significant experience in using technology
• Significant experience in delivering programs or services that require providing information, explanation or clarification to the general public.
• Reliability Status security clearance - Credit Check and must be fully vaccinated against COVID-19